Cancellation Policy

Cancellation Policy – Thick Madame Exclusive NYC LLC

Effective Date: June 18, 2025

Contact Email: info@thickmadamexclusive.com

At Thick Madame Exclusive, we understand that sometimes plans change. Here’s how cancellations work:

■ Cancellation Window

You may request to cancel your order within 2 hours of placing it. After this window, orders are immediately processed through our fulfillment partners and cannot be canceled.

■ How to Cancel

To request a cancellation, please email us at info@thickmadamexclusive.com with your order number and full name.

If your request is received within the 2-hour window, we will confirm the cancellation and issue a refund.

■ Refund Timeline

Approved cancellations will be refunded to your original payment method within 3–5 business days, depending on your bank or payment provider.

■ Exceptions

Orders that have already been processed or shipped are not eligible for cancellation.

Thank you for understanding and supporting a business that caters to curvy queens around the world.